Find below key information to understand your RRU account and email, and related resources and guidelines.
You will receive an RRU account, which provides you with an RRU email and access to a variety of RRU network resources.
The format of your email address is usually firstname.lastname@example.org. A number may be added to your last name if the name already exists in our system.
Please note that you have a "username" along with your RRU email - usually the first initial and your last name.
To log into RRU Office 365 applications (including Webmail), please use the format "email@example.com" plus your regular passphrase.
With this account, an RRU ID number is generated which is also the "RESNO" number you will find in the admin section of your contract. A separate Supplier ID is created when you are set up as a supplier with the university.
Associate faculty, i.e. those responsible for curriculum development and delivery, have access to the RRU Library collections and services for the duration of your contract in support of your RRU contract deliverables exclusively.
Access to the Library collections and services ends on the contract expiry date, unless another contract for services is set to begin within 60 days of the expiring contract.
With the creation of an RRU account, you will be given a RRU email address. We require that you use a strong passphrase, not a simple password. Your RRU passphrase must be unique to your RRU account and not used anywhere else.
As per Email Policy Guidelines, as an associate faculty or supervisory committee member, you must use your RRU email for:
- All communications with students. When corresponding with students, first contact should be made using a student’s RRU email; students can opt to use their personal or RRU email.
- For associate faculty members, all correspondence with parties external to RRU on matters that are part of your RRU contract.
- For supervisory committee members, all correspondence on matters that are part of your thesis/dissertation supervisory responsibilities
Your RRU email is not to be used for any non-RRU business.
We highly recommend that you use your RRU email when corresponding with RRU faculty and staff.
These requirements are part of the Network Access and Email Policy implemented in 2019 to protect RRU's network infrastructure and to meet statutory and regulatory obligations to protect information in the care and custody of the university.
As part of these requirements, the ability to auto-forward RRU email has been discontinued. Linking your Royal Roads email to an external email service (such as Outlook.com or Gmail) is also no longer permitted.
Please see Email Account information to understand more about your email account, and Email Setup to find out more about configuring your home email client and/or device, allowing your RRU email to be directly delivered to your device using that device's email client.
You can also access your RRU email via a browser using Webmail (see Webmail setup). You will need to use Webmail to set up an Out-of-Office message (under "Options").
Please remember to add the royalroads.ca to your Whitelist/Safe Sender list so that it does not get caught in a spam/junk filter.
Updating personal email
Should your personal email change, please:
- Update your personal email address with IT, and
- Contact your program office to update your supplier information.
Changing your account passphrase
You can change your account passphrase at any time.
In case you find yourself locked out of your account, you will need to reset your account passphrase. Contact the Help Desk if you don't know your RRU User ID (also known as your RESNO, found in the administrative section of your contract), which is needed for the reset.
- Email Computer Services
- Phone: 250-391-2659
- Toll Free: 1-866-808-5429
IT Services is continuously working to limit spam and to protect accounts from cyber attacks. All RRU account holders are asked to familiarize themselves with cyber security best practices.
- Orientation to Cyber Security @RRU (Moodle course): Please review this resource. There are four units covering: passphrases, phishing, technology and privacy at RRU, and IT Support
- RRU Cyber Security site
- Stop that Phish
You are able to keep your RRU account and email between contracts for as long as there is an intended relationship, i.e. the expectation of future contracts. Once the relationship ends, you will be notified that the account is scheduled to be closed.
When the account closes, you will lost your RRU email and access to all content on RRU servers and systems.
RRU Knowledge Base
RRU's Knowledge Base is the first stop for troubleshooting email or other technical issues.
You can search the Knowledgebase for a range of IT-related information, e.g.: computer account, email, how-to information for Moodle and other learning technologies used at RRU, and various how-to information for teaching and learning online, etc.