Experts share insights into design thinking
Join the eight university teams from across Canada participating in the first Royal Roads Design Thinking Challenge as they learn from local exerts in the field.
Dr. David Dunne and Irene Guglielmi will speak about their own experiences using design thinking on Friday, Apr. 6 at 9 a.m. in the Centre for Dialogue. The university community and public are welcome to attend in person or via livestream.
Dr. David Dunne is a professor at the University of Victoria and director of its Master of Business Administration (MBA) programs. His research has been published in business and design journals, including Harvard Business Review and Academy of Management Learning & Education. Dunne will explore how a design mindset helps organizations tackle “wicked problems,” critical and chronic problems in society and business with no clear start or end point. His talk is based on recent research into how public and private organizations have started to embrace the principles of design with success.
Irene Guglielmi is the Director of Strategic Design and Business Transformation for the government of British Columbia. She leads the government’s Service Design Team and is the executive lead of the Continuous Service Improvement Lab. She will be discussing the redesign of British Columbians’ digital experience with the BC Ministry of Health. Beginning May 2016, the ministry collaborated with the BC Government’s Digital Experience Division (GDX), using design thinking principles to find ways of improving online delivery of the Medical Services Plan and other services, with a focus on overall service awareness, enrolment and communication.