Alice MacGillivray on leadership and culture


The APQC is "a member-based nonprofit and one of the world’s leading proponents of business benchmarking, best practices, and knowledge management research. We follow our mission to help organizations around the world improve productivity and quality by discovering effective methods of improvement, broadly disseminating findings, and connecting individuals with one another and with the knowledge they need to improve" (APQC website).

MacGillivray found it interesting this interview was titled "Knowledge Management Spotlight: Why Leaders Matter for a Culture of Collaboration" (emphasis added). "I would have said Leadership rather than Leaders given the nature of leadership in complex, collaborative environments. Leadership models are shifting as we learn more about how complex systems work." This particular interview focuses on the importance of boundaries in leadership work.  

Alice's dissertation and some of her other research explores how leaders work with complexity and collaboration.  She is particularly interested in boundary work, as the boundary concept has been called the most important concept in systems thinking.