Help Desk coverage over the Christmas holiday

  Public
By: 
cdavid

We wish you a Merry Christmas that's free of technical challenges! If you do have Royal Roads related technical difficulties over the holidays, we have a skeleton staff available for limited hours of support:

  • Sat. Dec. 23 to Tues. Dec. 26: closed
  • Wed. Dec. 27: 11 a.m. to 3 p.m.
  • Thurs. Dec. 28: 11 a.m. to 3 p.m.
  • Fri. Dec 29: 11 a.m. to 3 p.m.
  • Sat. Dec. 30 to Mon. Jan. 2: closed

Phones will not be answered but support will be provided for requests that are:

  • entered via the online ticket system on the Computer Services webpage (click 'Submit a ticket' if you have a computer account or "Can't log in..." if you do not)
  • submitted via email
  • submitted via voice mail left at 250-391-2659 or 1-866-808-5429

If you need to report an emergency outage such as Moodle is down for all students, please call Security at 250-391-2525 at any time and provide as much detailed information as possible. They will reach out to the IT on-call staff.

Thank you,

Cecelia David for IT Services