MGM has successful second European residency


The 2017-3 Masters of Global Management Program (MGM) blended students recently completed an intense two-week international residency between Oct. 8 to Oct. 19 in Innsbruck, Austria and Munich, Germany. This Second residency of the program was designed and led by the MGM Program Head, Dr. Hassan Wafai, with invaluable support from Tim Kituri and Gwen Ingenthron. The international residency is an integral part of the MGM program and continues to feature the program's focus on experiential and problem-based learning and incorporated nine site visits and several on-site seminars and lectures.

During the residency, students received two courses, International Business Operations and Supply Chain Management and International Business Negotiation. As part of the International Business Operations and Supply Chain Management, students had the opportunity to examine various aspects of the supply chain and operations of eight different world-class companies including Amazon, BMW and MAN Truck. They also participated in several international business negotiation seminars led by, Dr. Karin Sixl-Daniell, the MBA Academic Lead at the Management Center (MCI), Innsbruck, Austria. 

Watch a brief slideshow of photos from the residency experience.

  • Innsbruck Hospital: An important and meaningful site visit aimed at exploring various service processes at Innsbruck Hospital. The hospital has 1532 beds, 86 stations, and 41 clinics. In 2017, the Surgery Dept. received 5532 patients. Students learned about the scheduling process in the hospital which is considered a bottleneck in the process. They also discussed with two surgeons ‘the discharge processes’ and provided inputs about possible improvements.
  • Swarovski Store in Innsbruck: Swarovski is a leading Austrian brand. Students met a Swarovski store management in Innsbruck and learned about the different processes in the store. On average the store receives 200 customers per day. Students explored the customer journey process and discussed possible bottlenecks in the processes. 
  • Canadian Consulate in Munich: Students met the Canadian Trade Commissioner in Munich and discussed the economic and business environment in Germany. The discussion focused on the gaming industry, fin-tech industry and cybersecurity industry in both Germany and Canada. Students also learned about the Consulate’s works in connecting Canadian businesses with German counterparts.
  • Amazon Prime Now Munich: Through Prime Now, Amazon is aiming for one-hour delivery of more than 40,000 items including food (and beer)! Students were introduced to Amazon’s lean approach in managing replenishment, logistics and delivery processes. They learned how Amazon has optimized route and delivery schedules, used local delivery partners, and employed advanced technologies to ensure dependable service operation.
  • BMW plant tour: An amazing learning experience and introduction to production and operational robotics. Students were able to see the processes necessary to produce a new BMW car in less than a minute. Students toured with a senior engineer and discussed the applications of concepts such as cycle time, process design, manufacturing robotics and mass customization.
  • BMW recycling center: Students visited a BMW facility that recycles new cars that were used during the product design stage. The tour was an excellent example of the applications of several operational concepts such TTM, capacity management, and product design stages, but it was heartbreaking to watch them tear apart brand new $100,000 7 series BMW cars.  
  • MAN Truck factory: It was quite an impressive facility; the factory adheres to Industry 4’s standards. It produces 200 trucks per day. Students learned about different applications of operations and supply chain management including the lean approach, e-Kanaban, make to order supply, product layout, functional layout, delayed differentiation, and mass production. 
  • Innovation Hub: A fantastic learning experience about operational innovations and technologies used for business and data analytics. Students were able to contextualize the use of different technological innovations to support various aspects of operations and supply chain design and control. For example, students learned about pick by light system, pick by audio system, data analysis tools, and a mining technology called Modular.
  • MEDEL: Students learned about the research, development and production process at the world’s leading firm producing implanted hearing aids. Medel is a family-owned business started by faculty from the University of Innsbruck, and has an inspirational story of how its products allow people who would otherwise never have the chance to hear to regain the use of this crucial sense.

Students and instructors owe a huge debt of thanks to the MGM program office for their support and to the companies which all went above and beyond to support our visits!