Warning: Malware alert


A malware called CryptoLocker has recently damaged 10,000 files on our O: drive by encrypting them so that they are no longer readable. We were able to recover 99 per cent of the files, however, there are steps you can take to protect RRU data and we encourage you to learn how.

What is Malware? It is malicious software written by mean people for the purpose of damaging files on your computer. These files usually cannot be unencrypted.

The only way you can recover from an encryption attack is to have us restore files from the last good backup, which can mean loss of data for you, depending on the timing of the attack. 

We urge you to be VERY careful when opening attachments. Please only open attachments from people you know and even then, only when you’re expecting them and/or they “look” right. For example:

  • “List of computers in your department”.xlsx from Cecelia David – probably OK
  • “Form_nfcausa.org.zip” from a person you’ve never heard of – not a good bet

Also, please exercise caution when visiting websites. Be careful what you click on and don’t allow installations of software, utilities, toolbars that you don’t want or need and weren’t looking for in the first place.

And as always, please call the Helpdesk at 2659 if you are suspicious about an email you’ve received and/or think you may have been infected.

More information on CryptoLocker can be found at:

Please do not hesitate to contact us if you have any questions.


Cecelia for IT-Services

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